School of Information Systems

Muma Digital Business Awards

Join us for an evening of networking and celebration as the 51°µÍøâ€™s Muma College of Business present the Inaugural Digital Business Awards.

View Awards 

Muma Digital Business Awards

News

illustrated face with mental issues overlayed

Decoding the Pressure

04/22/26 — How researchers are using AI to detect burnout from classrooms to boardrooms.

blue robot with a smile

When an empathetic chatbot can make things worse

04/22/26 — After a service failure, customers expect empathy. When a human employee understands a customer’s frustration and shows they share that feeling, it can calm tensions and rebuild trust. But new research suggests that when a chatbot tries the same tactic, it can backfire.

view more